1. Two different roles
Evaryn handles personal information in two different capacities, and it matters which one applies to you:
- As a controller (the business that decides why and how information is used): for visitors to evarynllc.com, for people who write to us, and for the users of our customers’ accounts (for example, a store manager who logs in).
- As a processor or service provider (acting on someone else’s instructions): for survey responses. When you answer a survey sent by a business that uses Evaryn, that business decides what is asked and what happens to your answers. Evaryn stores and processes those answers on the business’s behalf, under a Data Processing Agreement.
If you answered a survey and have a question or request about your answers, please contact the business that sent you the survey. If you can’t reach them, write to us and we will pass your request on to them.
2. Information we collect as a controller
- Messages you send us: your name, email address, business name and anything you include in your message.
- Account information for our customers’ users: name, work email address, role, the locations or teams they can access, and login and activity records needed to run and secure the service.
- Business contact details needed to manage a customer’s subscription, such as the names and email addresses of contacts named in the Order.
- Technical information: when you visit our website, our hosting provider automatically records basic server logs (such as IP address, browser type, pages requested and time) for security and troubleshooting.
The demo survey and the “Was this page helpful?” question on our website run entirely in your browser. Your answers are not sent to us and are not stored.
3. How we use it
- To answer your messages and requests.
- To provide, secure and support the service for our customers and their users.
- To manage subscriptions and communicate about the service, including notices about changes to these policies.
- To protect our rights, prevent misuse, and comply with legal obligations.
We do not sell personal information and we do not share it for cross-context behavioral advertising.
4. Survey responses (processor role)
Survey responses may include ratings, choices, free-text comments, and, if the business asks for them, contact details. When a business enables anonymous mode for a survey, no name or email address is stored with the answer, although the content of a free-text comment is whatever the respondent chooses to write.
We process survey responses only to provide the service to the business that collected them, following its instructions, and as described in our Data Processing Agreement. We do not use survey responses for our own purposes, do not sell them, and do not use them for advertising.
6. How long we keep it
We keep messages for as long as needed to deal with them and for a reasonable period afterwards. We keep account information for the duration of the customer’s subscription and then delete it as described in the Data Processing Agreement, unless the law requires us to keep it longer. Server logs are kept for a limited period for security purposes. Survey responses are kept according to the instructions of the business that collected them.
7. Security
We use reasonable safeguards designed to protect personal information, including encrypted connections (HTTPS), password-protected accounts, role-based access, and access restricted to authorized personnel. No method of transmission or storage is completely secure.
8. Your choices and rights
Depending on where you live, including under the Colorado Privacy Act and other US state privacy laws, you may have the right to access, correct, delete or obtain a copy of personal information we hold about you as a controller, and to appeal a decision we make about your request. To make a request, email contact@evarynllc.com. We will verify your request and respond within the time required by law.
For survey responses, we will refer your request to the business that collected them, and assist that business in responding.
9. Children
Evaryn is a business service and is not directed at children under 13. Our customers agree not to use it to knowingly collect personal information from children without the consent required by law.
10. Changes and contact
We may update this policy. The effective date at the top of the page shows the latest version; we will give notice of material changes to our customers.
Evaryn LLC, 2240 S Xapary Way, Aurora, CO 80014, USA. Email: contact@evarynllc.com. Phone: +1 720 778 9852.
This document is provided for information and is part of our standard terms. If you have a signed Order with different terms, the Order applies.