FAQ
Questions peopleask us first.
01
Plans and subscription
Why isn’t there a price list?
Because a single shop and a business with a dozen locations use Evaryn very differently. Plans are on request: tell us about your locations and the people who will use it, and we reply by email with a plan.
How does the subscription work?
You subscribe to the service for the term set out in your order. Subscription fees are as set out in your order, and the order also says how and when they are due.
Can I cancel?
Yes. How and when cancellation takes effect is set out in your order and in our cancellation policy. You can export your responses before your account closes.
Is there a free trial?
We don’t advertise a standard trial. We’re happy to walk you through a working account using your own sample questions.
02
Surveys
What kinds of questions can I ask?
Rating scales (1 to 5 or 0 to 10), single or multiple choice, and open text. That covers almost every customer survey a small business needs.
How do customers get the survey?
By link, by email to a list you upload, or by scanning a QR code you print for the counter, a receipt or a vehicle.
Can responses be anonymous?
Yes, per survey. In anonymous mode no name or email address is stored with the answer.
Does Evaryn use AI to analyse comments?
No. Comments are grouped with keyword rules you write and tags you add by hand. You always see the actual words.
03
Data
Who owns the responses?
Your business does. You are the controller of your customers’ answers; Evaryn processes them on your behalf under a data processing agreement.
Can I get my data out?
Yes, as a CSV export at any time, and before your account closes.
Can I collect sensitive information?
Please don’t, unless you have a clear legal basis and a real need. Our acceptable use policy explains what isn’t allowed.
04
Support
How do I get help?
Email contact@evarynllc.com or call +1 720 778 9852. A person answers on business days.
Is there a setup fee or onboarding?
Anything beyond the subscription is written in your order. We walk through the first survey with you if you’d like.
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